FAQ and Terms
Delivery
We will deliver anywhere in Australia or around the world. Delivery cost's $AUD 7.50 anywhere in Australia and $AUD 18.00 for all overseas customers.
The boobah Guarantee
We guarantee 100% customer satisfaction. This means you can return any purchase within 2 weeks from date of purchase (if unworn, with all tags) and obtain a prompt exchange on your swimwear. Delivery and handling charges on returns are the customers responsibility. Please send your receipt so that we can process the exchange quickly. - No Refunds.
Please choose your g string items carefully for they cannot be exchanged for hygiene and health reasons.
All items have been included in good faith on the basis that the goods, as described, will be available at the time of sale. A failure by supplier to deliver in accordance with the sample, description or at all, or other unintentional causes, may result in some lines being unavailable. Some actual colours on the website may vary slightly from the product.
What happens if I need to exchange my product?
This happens! So what you need to do is login to your account, click on previous orders, locate the order number and click RMA – this will notify us that you would like to exchange the product, it will also provide you with a RMA number to place on the parcel. This will help us process the exchange much quicker.
Once you have the Return numbers please only post it to:
Boobah Swimwear
Returns Department
P.O Box 3143
South Brisbane, QLD 4101
International Orders?
International customers are welcome! Your credit card will be charged in Australian Dollars. We will process your order with the same priority as our local customers. If you have any questions please contact us, we are here to help!
Delivery methods and time?
All Australian orders will be shipped via Australia Post (Express post). International orders will be shipped via Airmail. We will ship orders usually within 7 days. Australian customers can expect their orders within 48 hours after it has been shipped. International customers can expect delays of 14 day and in some cases longer because of custom issues. Typically we have found that international customers will receive orders 7 days after we dispatch (in countries like the USA, UK, NZ).
What if I don't like what I ordered?
Our preferred method is to follow the procedure for an exchange, if you cannot find anything you like please contact our office we always look after customers.
Will I be charged duties and taxes on goods?
Generally the answer will be no, but in some cases customs in your country may believe that you should be paying duties and taxes, we advise that you contact customs in your country. Boobah’s price is exclusive of duties and taxes, and we cannot be responsible for the charges. We charge GST of 10% to all local customers.
Can I buy Boobah Swimwear products in a store?
Yes, our product is stocked in high end resorts and boutique stores, these stocks might not stock the entire range.
How safe is ordering via the Internet?
We are always taking steps in monitoring our security. Our database will never hold your credit card information. Our payments are processed by ANZ Bank on their 128bit secure server. Our business will never give your information to third parties, we will only use information to process your order. We track i.p address and all detected fraud will be reported to the authorities.
Does anyone have access to my personal information?
The only time personal details are provided to a 3rd party is when we believe a consumer is actively using the credit card for fraudulent purposes. These details are supplied to the necessary authorities. The consumers IP address is also recorded plus their signature ID from the server account used to place the order. See our privacy policy for more information.
Can I pay by any method other than credit card?
Yes, simply proceed through the checkout and select the method you wish to use.
Currently we have phone order activated, place your order and give us a call to discuss paying by credit card over the phone, or direct deposit. We do offer Paypal for users who do not have a credit card!
If I have a problem who can I contact?
Send us an email, use the contact us page or give us a call!